Effective on February 10, 2014
This privacy statement describes how FlechaMobile INC
and subsidiaries collects and uses the personal information you
provide on all its websites and mobile apps.
It also describes the choices available to you
regarding our use of your personal information and how
you can access and update this information.
If you have questions or concerns regarding this policy,
you should contact us at firstname.lastname@example.org.
Collection and Use of Personal Informations
We collect the following personal information from you:
Contact Information such as name and email address
Unique Identifiers such as user name, and phone's data
such as IMEI, make and model (and for some brand / models
some other identifiers needed for the service)
Preferences Information such as order history, marketing
As is true of most Web sites, we automatically gather
information about your computer such as your IP address,
browser type, referring/exit pages, and operating system
via Google Analytics. We also use your IP address as extra
security measure in our order process.
We use this information to:
fulfill your order
Send you an order confirmation
Send you requested product or service information
Respond to customer service requests
Administer your account
Send you a newsletter with new offers and updates
Respond to your questions and concerns
Create anonymoous statistics about use of our service in
terms of phone make and models (not IMEI, we do not share
IMEI's with anybody)
You can always Opt-out from our email list fully automatic
and instantly via the system (every email will contain a
unsubscribe link). We also really hate spam even if it is
in a form of an official newsletter but impossible to
unsubscribe (think Groupon).
We will share your personal information with third parties
only in the ways that are described in this privacy
statement. We do not sell your personal information to
We may provide your personal information to companies that
provide services to help us with our business activities
such as shipping your order or offering customer service.
These companies are authorized to use your personal
information only as necessary to provide these services
We may also disclose your personal information as required
by law such as to comply with a subpoena, or similar legal
process when we believe in good faith that disclosure is necessary
to protect our rights, protect your safety or the safety of
others, investigate fraud, or respond to a government request,
if FlechaMobile Inc is involved in a merger, acquisition,
or sale of all or a portion of its assets, you will be
notified via email and/or a prominent notice on our Web
site of any change in ownership or uses of your personal
information, as well as any choices you may have regarding
your personal information, to any other third party with
your prior consent to do so.
If you choose to use PayPal to finalize and pay for your
order, you will provide your credit card number, directly
information you provide on the PayPal Web site. We will
never have access to your Payment details, only your
personal information in order to deliver you the product.
TrialPay and other payment providers
We do not process any payments directly on our website and
thus never have access to your payment information such as
creditcard numbers, thus we also do not save them in any
database. What we do save in our database are the unique
identifiers about the payment delivered by the payment
provider and the personal details for delivery they make
available for us.
Phone specific information
As mentioned before we save the phone's IMEI, make and model
needed to process your order. In case of use of our unlock
servers we also save the process of unlocking for customers
service needs. We will never share IMEI's with 3rd parties!
We do use anonymous stats with your phone model and make for
Cookies and Other Tracking Technologies
preferences and profile information. Cookies are also used
to collect general usage and volume statistical information
that does not include personal information.
Our Web pages contain electronic images known as Web beacons
(sometimes called single-pixel gifs) and are used along with
cookies to compile aggregated statistics to analyze how our
site is used and may be used in some of our emails to let us
know which emails and links have been opened by recipients.
This allows us to gauge the effectiveness of our customer
communications and marketing campaigns.
We use a third party to gather information about how you and
others use our Web site. For example, we will know how many
users access a specific page and which links they clicked on.
We use this aggregated information to understand and optimize
how our site is used.
Links to Other Web Sites
Our Site includes links to other Web sites whose privacy
practices may differ from those of Flechamobile Inc.
If you submit personal information to any of those sites,
your information is governed by their privacy statements.
We encourage you to carefully read the privacy statement of
any Web site you visit.
The security of your personal information is important to us.
We follow generally accepted industry standards to protect the
personal information submitted to us, both during transmission
and once we receive it. No method of transmission over the
Internet, or method of electronic storage, is 100% secure,
however. Therefore, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you
can contact us at support. Besides the generally accepted
industry standards for security we also run pen-tests
(penetration tests) on our servers and website to test
for any holes in our security.
All payments are processed by 3rd parties of-site where
the concerning payment provider handles all security for
the payments. We encourage you to read their safety policy.
Additional Policy Information
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to
our information practices. If we make any material changes
we will notify you by email (sent to the e-mail address
specified in your account) or by means of a notice on this
Site prior to the change becoming effective. We encourage
you to periodically review this page for the latest
information on our privacy practices.
You can contact us about this privacy statement by open a
support ticket at: http://www.flechamobile.com/contact.